Townsend Buses is a family business providing school and accessible transport in Queensland. If you are considering a service, the most useful starting point is a conversation about the journey, the passenger and the arrangements you need.
A Family Business
For families and schools, choosing transport often involves more than comparing departure times. A clear point of contact and an agreed plan can help everyone understand the proposed service. Ask who will handle enquiries and changes for your journey.
School and Accessible Transport
Begin with the school or destination, pick-up address, travel dates and required times. Explain any boarding, communication or support requirements so the team can consider whether a suitable service is available.
When Transport Needs Change
A new school, changed timetable or different mobility aid can affect an existing arrangement. Contact the operator before the change and request an updated confirmation of the route, vehicle and assistance required.
Know What Has Been Agreed
Keep the service details together, including pick-up and drop-off points, passenger support, contact arrangements and any quoted charges. Confirm who should be contacted if the passenger will not be travelling or if a delay affects the handover.
Planning Your Next Journey
Each enquiry needs individual confirmation of availability and suitability. Ask about the allocated vehicle and staffing rather than relying on a general description of a fleet or service.
Call Townsend Buses on (07) 3094 1301 to discuss your Queensland school or accessible transport enquiry.
